LUDIOR provides efficient and dependable shipping services globally to every customer. The delivery timeframes listed below will commence after your order ships and tracking information has been emailed to you.

Processing Time: All orders processed within 1-2 business days

Delivery Time: 4-10 business days (domestic)

Tracking: Confirmation email with tracking number sent after dispatch

Shipping Rates: Calculated at checkout based on location and weight

International Shipping: Available worldwide (longer delivery times)

Questions? Contact our support team via the "Contact Us" page

LUDIOR prioritizes your satisfaction with every purchase. We offer a simple returns process for unused items within 30 days of delivery.

Return Process:

Returns accepted for unused items in original packaging within 30 days

Customer pays return shipping plus processing fee

We recommend exchanging for store credit first (faster resolution)

Replacement items incur standard shipping fees

Non-Returnable Items:

Opened packages (for sanitary reasons)

Personal care products, cosmetics, and intimate apparel

Damaged/Defective Items:

Contact us within 7 days with photos

We'll replace or refund at no cost to you

Order Changes/Cancellations:

Request changes before processing begins

Cancellations only possible before shipping

Customized orders cannot be cancelled once production begins

Approved cancellations refunded to original payment method

Contact Us:
For all returns, exchanges, or order changes, reach out through our "Contact Us" page with your order number.